Shipping policy
Overview Vintage Hat Source ships archival and vintage hats from Los Angeles, California. This Shipping Policy explains how we pack and ship orders, what to expect for delivery times, and how issues are handled. By placing an order, you agree to this policy and our Terms of Service and Refund Policy.
Where we ship We currently ship to addresses within the United States [and select international destinations, if enabled at checkout].
If an order cannot be shipped to your address (for example, a restricted region, incomplete address, or carrier limitation), we will contact you using the email on your order. If we cannot resolve the issue, we may cancel the order and refund you.
Processing time Orders are typically packed and handed to the carrier within [5] business days after payment clears (Monday–Friday, excluding U.S. holidays).
During high-volume periods or when an item needs extra care, packing may take longer. If there will be a meaningful delay, we will try to email you.
Vintage pieces are one-of-a-kind. Once an order is placed, that item is reserved for you and removed from availability.
Shipping methods and rates Available shipping methods and rates are shown at checkout and may vary by destination, package size, and carrier.
We may use carriers such as USPS, UPS, FedEx, or other reputable services at our discretion unless a specific method is selected and paid for at checkout.
Tracking When tracking is available, we will share it through Shopify’s order notification email (and in your customer account, if you have one).
Please allow time after the “shipped” email for the first tracking scan to appear. Carrier scans can lag behind pickup.
Delivery estimates Any delivery timeframes shown at checkout or by the carrier are estimates, not guarantees. Weather, carrier volume, remote addresses, and customs (for international orders) can add time.
Vintage Hat Source is not responsible for delays once the package is with the carrier, except where required by law or where we agree otherwise in writing.
Packaging Hats are packed with care appropriate to the piece. Packaging may include box support, tissue, and protective materials to help the hat travel safely.
Please open packages carefully. Keep all packaging until you have inspected the item.
Address accuracy You are responsible for providing a complete and accurate shipping address at checkout.
If a package is returned to us because of an incorrect address, refused delivery, or failure to pick up from a hold location, we may charge a re-ship fee or treat the order under our Refund Policy (including possible restocking or return-to-sender costs).
Please contact us at Austin@Vintagehatsource.com right away if you notice an address error after ordering. We can only update the address if the order has not yet shipped.
Risk of loss Title and risk of loss for products pass to you when we deliver the package to the carrier, except where applicable law requires otherwise.
If a package is marked delivered but you cannot find it, check with household members, building staff, and neighbors, then contact the carrier. Email us at [CONTACT EMAIL] with your order number and we will help where we can.
Lost, stolen, or damaged in transit If tracking shows no movement for an extended period, or the carrier confirms a loss, contact us at Austin@Vintagehatsource.com with your order number. We will work with the carrier on a claim when appropriate.
If your item arrives damaged, photograph the outer packaging and the item, and email us at [CONTACT EMAIL] within 48 hours of delivery. Do not discard packaging until we say so. Resolution may include a replacement (if available), store credit, or refund, consistent with our Refund Policy and the facts of the claim.
Because many hats are one-of-a-kind, identical replacements are often not possible.
International orders (if offered) If international shipping is enabled at checkout:
- You are responsible for customs duties, taxes, and import fees.
- Customs delays are outside our control.
- We do not mark packages as “gift” or under-declare value.
- Some countries restrict used/vintage apparel; you are responsible for knowing local rules.
If a package is refused at customs or returned, any refund (if owed) may exclude original outbound shipping and any non-recoverable carrier or customs fees, as allowed by law and our Refund Policy.
Order changes and cancellations To change or cancel an order, email Austin@Vintagehatsource.com as soon as possible with your order number. If the order has already been packed or shipped, we may not be able to cancel it. Post-ship requests are handled under our Refund Policy.
Contact Questions about shipping: Austin@Vintagehatsource.com
Vintage Hat Source LLC, California United States
Last updated: September 6, 2026